1. Q: How to order?
A: You can follow the following steps to place order:
(1)Choose the products you are interested in
(2)Choose the Color, Size and quantity you want (Please read the size information carefully)
(3)Add the item to Cart and then go to Shopping Cart(upper right corner)
(4)Confirm the order information in the shopping cart
(5)Choose “View Cart/Checkout”
(6)Checkout with Paypal fast payment Or Proceed to checkout
(7)Fill in your correct shipping address as details as you can
(8)Fill in your Account information and continue Checkout
(9)Choose your shipping method
(10)Continue Checkout to complete the payment
You will get an order NO. After you complete the order process, and you will also get an email informing your order details. If you did not receive the email, please check your junk mail first, if it is still not there, please contact with our customer service.
NOTE: We will begin to process your order upon receipt of your payment.
2. Q: How Do I Use A Discount Code ?
A: You can directly use coupon to buy any products in our store, you will see an option of "Enter your coupon code" at the shopping cart page, fill in the coupon code we give to you here, then "Apply" , you will see the coupon amount deducted from your total order amount, then continue to pay.
3. Q: What payment methods do we accept?
A: For the payment methods, we accept Paypal and Credit Card (includes Visa, Mastercard, Amercan Express, Discover, and JCB etc.), you can choose the one which is convenient to you.
Note: We do not support cash on delivery, we will prepare the items and arrange shipment to you after you complete the payment online.
4. Q: What Should Do If The Size On The Tag Is Different From What I Ordered ?
A: The size measurement on our website may be caused by the inconsistency of the supplier's standards. There will be a little difference between the US, European and Asian sizes, plus manual measurement errors. Please carefully measure the size of the clothes. If you have any size problems, you can contact our customer service or handle it yourself according to our return and exchange policy.
5. Q: Why The Color Of Received Clothing Is A Little Different From What I Saw Online ?
A: The camera's perspective and the extent of lighting may cause a little color difference. Hope you could understand us. If it does not affect the appearance and mood about your favorite clothing, we hope you can keep clothing. We will give you promotion code as the compensation for the future purchase. However, we will try our best to avoid the matter happens.
6.Q: Where are the products shipped from?
A: We have the worldwide shipping, so yes, we can send to almost every country.
The sooner you place an order, the sooner you will receive it.
Most of the items are shipped directly from manufacturers, some from our storehouse.
7. Q: How much the shipping fee?
A: The shipping fee depends on the weight of the parcel and your exact location, please kindly try to place an order and you will see the shipping fee before the payment. Of course you can enjoy a Free shipping if your order over certain amount (you will see on the site-wide banner).
8.Q: Is It Safe To Use My Credit Card On The Website ?
A: Please don’t worry; it is safe to order on our website.
We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. None of your credit-card details will be revealed.
During checkout, when you enter your credit card & personal information at our online store, you are passing the information securely to us, using secure socket layer technology (SSL).Welcome to choose your favorite items on our website.
9. Q: Why Might My Credit Card Be Refused ?
A: Your credit card may be refused for any of the following reasons:
--The card may have expired. Check that your card is still valid.
--You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
--You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.
--Make sure you’re using the latest version of your web browser. Maybe because your browser is installed some kinds of plug-ins. Please clear the cookies restart the browser and then try again.